Privacy Policy
Last updated: January 1, 2026 — QueboStream is committed to protecting your personal information under Canadian PIPEDA and Quebec's Law 25 frameworks.
QueboStream ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our Service at https://quebostream.ca.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, phone number
- Payment information: Billing details processed via our secure payment provider. We do not store full card numbers.
- Support communications: Messages and information you send to [email protected]
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, session duration, subscription status
- Device information: Device type, operating system, app version (IBO Player)
- IP address: Used for region detection, fraud prevention, and service delivery
- Cookies and tracking: Session cookies for authentication; analytics cookies for service improvement
1.3 Information We Do Not Collect
We do not collect sensitive personal data such as government ID numbers, biometric data, or financial account details beyond payment processing.
2. How We Use Your Information
We use your data to:
- Deliver the Service: Activate and manage your subscription, authenticate your device, and stream content.
- Process payments: Complete transactions and send receipts.
- Provide customer support: Respond to inquiries, troubleshoot issues, and resolve disputes.
- Improve the Service: Analyze usage patterns to enhance performance and content offerings.
- Send service communications: Account confirmations, renewal reminders, and important updates. We do not send unsolicited marketing emails.
- Prevent fraud and abuse: Detect and block unauthorized account sharing or misuse.
- Comply with legal obligations: Respond to lawful requests from Canadian and Quebec authorities.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
3. Legal Basis for Processing
Under PIPEDA (Personal Information Protection and Electronic Documents Act) and Quebec's Law 25, our legal basis for processing is:
- Contract performance: Processing necessary to deliver your subscription.
- Legitimate interests: Fraud prevention, service security, and analytics.
- Legal obligation: Compliance with applicable Canadian and Quebec laws.
- Consent: Where we explicitly ask for your consent (e.g., optional communications).
4. Data Sharing
We share your data only with:
- Payment processors: To complete transactions securely.
- Infrastructure providers: Hosting and CDN providers who process data on our behalf under data processing agreements.
- Legal authorities: When required by Canadian or Quebec law, court order, or to protect the rights and safety of QueboStream and its users.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of subscription + 90 days after cancellation |
| Payment records | 7 years (legal/tax compliance per Revenu Québec) |
| Support tickets | 2 years from resolution |
| Usage/log data | 90 days rolling |
After the retention period, data is permanently deleted or anonymized.
6. Cookies
We use the following types of cookies:
- Essential cookies: Required for login sessions and service functionality. Cannot be disabled.
- Analytics cookies: Used to understand how users interact with quebostream.ca. You may opt out via your browser settings.
We do not use advertising or third-party tracking cookies.
7. Your Rights
Under Canadian PIPEDA and Quebec Law 25, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (right to be forgotten), subject to legal retention requirements
- Restrict or object to certain processing activities
- Data portability: Receive your data in a structured, machine-readable format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- Encrypted storage for sensitive account information
- Access controls limiting who can view personal data
- Regular security reviews
No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and Quebec's Commission d'accès à l'information as required by Law 25.
9. Children's Privacy
The Service is not directed at children under the age of 14 (Quebec's age of digital consent under Law 25). We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact [email protected] and we will delete it promptly.
10. International Transfers
Your data is processed and stored primarily within Canada. If data is transferred outside Canada (e.g., to a CDN node in the United States), we ensure appropriate safeguards are in place under Quebec Law 25 and PIPEDA, including standard contractual clauses or equivalent protections.
11. Privacy Officer
In accordance with Quebec Law 25, QueboStream has designated a Privacy Officer responsible for handling privacy requests. You may reach our Privacy Officer at [email protected] with subject line "Privacy Officer Request".
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy at https://quebostream.ca/privacy.html with a revised "Last updated" date. For material changes, we will notify you via email or a prominent notice on the site.
13. Contact
For privacy-related questions or to exercise your rights:
- Email: [email protected]
- WhatsApp: +1 (514) 447-7860
- Website: https://quebostream.ca
- Address: 1255 University Street, Montreal, QC H3B 3V9, Canada